Work Place Analysis Essay Example | Topics and Well Written Essays - 2250 words

Work Place Analysis - Essay Example Work Place Analysis Business organizations have been established to serve varied purposes. Financial enterprises, of which one belongs and works for, served the needs of diverse clientele and stakeholders. Since more organizations have opted to become global, competition becomes fiercer and stiffer. Clients are able to differentiate on various financial institutions that apparently offer similar services in terms of three relevant factors: organizational culture, management and leadership style, and ethical considerations. In this regard, the current paper aims to present a more in-depth analysis of one’s work place in terms of these three factors and how the presence or absence of these crucial ingredients affect the attainment of organizational goals. An organization’s culture was learned to comprise of a set of symbols and components which include the company’s observable atmosphere, shared values, common assumptions, stories-rites-rituals-symbols, and cultural roles. As a financial organization, one’s work place defined in mission and vision statements as follows: ‘to become a consistently excellent leader in providing varied financial services to a wide array of clients and that which caters to their distinct and specific needs’. Given this statement, the financial organization had developed a recognizable behavior that exudes focusing on providing customer satisfaction through the training and development of its human resources. Thus, the organization has been noted by customers to provide excellent customer service through the exemplary behavior and conduct of all personnel they get to interact with. The behavior that exhibited conformity to ideals of providing excellent customer service incl udes sharing the following corporate philosophy: Values for Customer Service: Being attentive to customers’ needs and demands; Exuding a happy and optimistic disposition while attending to customers’ needs; Offering personalized service; Finding out other products and services which could be extended beyond what is being asked for; and Surpassing the customers’ expectations for services rendered. Likewise, the organization has also recognized that a fully motivated staff and personnel would be able to deliver the expected values for customer service if and when they are duly trained and develop to respond to the customers’ varied needs and demands. As such, the values for employees are hereby part of the corporate philosophy: Values for Employees The organization recognizes the crucial role and importance of human resources towards delighting the customers and achieving organizational goals; Regular training and development programs that focus on customer service, performance of responsibilities; and preparing for advancement are frequently scheduled and conducted; and Employees are to be provided with incentives and benefits with include promotions, bonuses, as well as acknowledgements to reward exemplary performance in providing excellent customer service, as well as in contributing to the achievement of organizational goals. Given the shares values, it is therefore part of the organization’s culture that the following common assumptions are adhered to: integrity, honesty, commitment in one’s performance of duties and responsibilities, professionalism, respect for authority, and conformity to the code of discipline and work ethics as stipulated in the organization’s policies and procedures. It is therefore a familiar practice to encourage customer feedback through brief customer survey forms that are provided by the bank tellers and front desk personnel to encourage solicitation of information from the